OnHandIMS
Pricing

Published prices. No seat you did not ask for.

Every plan is the whole product. The difference is how many people use it and how much of it you use.

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What is in every plan

The whole product

Orders, purchasing, receiving, shipping, invoicing, payments, the customer portal, custom fields, terminology, the audit trail.

Your data, out on demand

Export everything as CSV plus documents whenever you like, including during a trial and after you cancel.

Nightly backups

Full-platform and per-tenant, held seven days, checksummed.

Support from people who built it

In-app help answers from the documentation and opens a ticket when it cannot. A person reads the ticket.

Unlimited customers on the portal

Portal logins are not seats. Invite every account you have.

No setup fee

Setting yourself up is free. Migration from another system is quoted separately — see below.

Migration is priced separately, and honestly

Moving twenty years of records out of an old system is real work, and bundling it into a monthly price would mean either overcharging the people with clean data or losing money on the people without.

So we quote it after we have looked. Upload two spreadsheets, get a free audit with the actual numbers — how many customers have gone quiet, what is stuck open, what your DSO really is — and a price band with it.

Run the free audit

Coming fromTypical bandTypical duration
Spreadsheets$2,500–$5,0002–3 weeks
QuickBooks, inFlow, Zoho$4,000–$8,0003–4 weeks
Fishbowl, Cin7$6,000–$12,0004–6 weeks
Sage, Acumatica, custom$8,000–$16,0006–8 weeks

Bands, not quotes. The audit narrows it.

Questions people actually ask

What happens when the trial ends?

The account becomes read-only. Nothing is deleted, nothing is hidden, and export still works. Choose a plan and writing resumes immediately.

Can I change plans?

Any time, both directions, from Settings. Billing is prorated by Stripe.

Do portal users count as seats?

No. Seats are your staff. Invite as many customers to the portal as you have.

What if I outgrow Pro?

Talk to us. There is a price above Pro; it is not on this page because it depends on what you need.

Do you lock my data in?

The Export everything button is in Settings from the first day of the trial, and it gives you a zip of CSVs and your documents. There is no ticket to raise and no notice period.

Start a free trial

14 days, the whole product, no card. Your data is yours and you can export all of it whenever you like.

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